Terms & Conditions
The Wordie Shop at JenWestWriting Editing & Marketing Services Terms and Conditions
With your Wordie Shop purchase, you acknowledge that you read, understand, and agree to the Terms and Conditions stated here and in the Wordie Shop item descriptions.
Due to the nature of the work JenWestWriting performs, all payments are non-refundable and non-transferable. The only exception is for projects we decline because they are not aligned with our beliefs or business policies.
Hours of Operation
Our business hours are Monday-Friday from 9:00 a.m. – 5:00 p.m. Eastern. Our office is closed on weekends and all National and Federal holidays. Any messages or inquiries received on weekends or holidays will be returned on the next business day. We will also be closed from December 21, 2020 – January 4, 2021 and will reopen on January 5, 2021.
Project Acceptance, Processing and Delivery
Once you make your purchase, the start date of your project is the next full business day after you complete your Project Questionnaire. If your project does not require a Questionnaire, the start date is the next full business day after you make your purchase.
If you make your purchase or submit your Project Questionnaire on the weekend or a holiday, your start date is the next business day. Projects will be delivered to you within the timeline stated on the purchase page. Project deliveries occur by 5:00 p.m. Eastern on the delivery date. Delivery days are Monday-Friday only.
The Wordie Shop process is designed to be simple so you can get your deliverables quickly, implement right away, and start seeing results in your business. We want to do our best work for you, which means we need to limit the time spent responding to emails and unscheduled calls. Therefore, please do not call or send messages inquiring about the status of your project before the delivery date. Trust that we’re working diligently to create something awesome for you, and if we have any questions while we’re working, we’ll contact you.
We reserve the right to terminate or decline any project that does not align with our beliefs or business policies. If we terminate or decline to accept your project after you’ve made a purchase, we’ll issue a full refund to your original form of payment.
Revisions, Rewrites and Edits
We do not make revisions, rewrites or edits to Wordie Shop projects. We’re confident that the detailed information you provide in your Project Questionnaire enables us to create stellar copy that meets your expressed needs.
You’re free to make edits and revisions on your own if you wish. But please be advised that if you revise our work extensively, your changes could negatively impact the effectiveness of the copy.
By purchasing this pre-paid service, you’re agreeing to accept our deliverable(s) without requesting revisions, rewrites or edits. However, if you have a concern with your project, please contact us and we’ll discuss it with you.
If you prefer to hire us for a more extensive project that allows for revisions and edits, please contact us so we can design a custom project for you.
Copyright & Ownership of Deliverables
Once JenWestWriting receives your payment and completes your project, your deliverables belong to you, and JenWestWriting assigns all copyrights to you.
Limitation of Liability
In no event will JenWestWriting be liable for any special, indirect, incidental, or consequential damages nor loss of data, profits or revenue, cost of capital, or downtime costs, nor for any exemplary or punitive damages, arising from any claim or action, incidental or collateral to, or directly or indirectly related to or in any way connected with your purchase or project.
Your purchase does not create an employer and employee relationship, a master and servant relationship, or a principal and agent relationship between you and JenWestWriting. Your purchase acknowledges that you agree that JenWestWriting is, and at all times during your project shall remain, an independent contractor.
By making a Wordie Shop purchase, you acknowledge that you read, understand, and agree to these Terms and Conditions and those stated in the Wordie Shop item descriptions.